This organisation operates multiple-brand, household retailing stores and is recognised for its approach to understanding and meeting consumer needs. Its market penetration makes it the leading retailer in Australia.
In assessing safety performance, the board and executive management team came to realise that their past methods of managing this important business issue demanded a radically different approach.
In designing this organisation’s change program, we placed a major focus on building a much higher capability across the entire management team to better understand and manage risk, to develop appropriate leadership behaviours, and to learn how to more effectively engage with employees by involving them in risk identification and resolution.
As a consequence, in the first year of implementation, this business reduced claims by 26% and lowered premiums by 13% — a feat never before achieved in the history of this business.
